Welcome to So Fitness Auckland City. At So Fitness, we focus on Functional Lifestyle Pilates. 

What is Functional Lifestyle Pilates? 

The ‘Functional’ portion involves teaching and incorporating Pilates exercises that train and sculpt part of the bodies that are involved in our daily activities. We believe that any exercises we do should help facilitate the things we do daily. Hence, Functional Pilates. The ‘Lifestyle’ dictates our belief that everyone should be doing Pilates. We don’t believe that Pilates is superior to other kinds of workouts, but we know that Pilates targets the small stabilizer muscles in our bodies to hold us up and gives us that deep internal strength. It creates the foundation for all kinds of workouts and sports that you would do. 

Terms & Conditions

By signing up to participate in our classes, the customer agrees to be bound by our Terms & Conditions. 

We reserve the right to change, update or reissue these Terms and Conditions at any time. Any such changes will be posted on our website and the customer agrees to be bound by such changes. 

References to “we”, “us” and/or “our” in these Terms and Conditions is a reference to So Fitness Limited.

Liability Waiver

The customer acknowledges the risks that might occur from a reformer Pilates class and visiting a fitness studio. The customer shall not hold So Fitness Limited responsible for any kind of injuries, accidents, or side effects that might occur from being in the establishment. 

The customer will disclose any pain, limitation, or injuries to the class instructor before his/her session. The customer acknowledges that any injury arising from his/her failure to disclose his/her medical history is at no fault of the class instructor and to So Fitness Limited.

So Fitness Limited’s classes are safe for any pregnant women up till 30 weeks of term. 

The customer must disclose their pregnancy to the instructor. Any failure to do so is at no fault of So Fitness Limited, its directors, its employees, or contractors. 

The customer must seek advice from a medical professional before attending any of So Fitness Limited’s sessions if they have a medical condition or pre-existing injury that may impact their ability to participate in a reformer Pilates class.

Condition of Entry

So Fitness Limited reserves the right to refuse entry to or eject from our studio, clients, or others who are behaving in a disorderly, intoxicated, aggressive, offensive, dangerous manner or in any manner which may threaten the security of our clients or other people at the Studio. 

Socks are required to be always worn during classes for hygiene purposes. Pilates grip socks are available for purchase from reception if required. SO Fitness reserves the right to refuse entry to class if no socks is worn during class.

The customer is recommended to arrive at least 5 minutes before the scheduled commencement time of a class. Your reformer may be given to someone on the waitlist if arriving past the scheduled commencement time. 

Purchase Policy

The customer acknowledges that any purchases made to So Fitness Limited are final. So Fitness Limited does not offer any refunds, transfers, suspensions, or extensions on any class packs for illness, injury, change of mind, user error, change of address, unsuitability, or any other reasons. 

We also reserve the right to change the pricing of our services accordingly, without advance notice to the customer. Any changes in pricing will be updated on our website and the Mindbody App. 

All classes must be prepaid before attendance. All bookings will be done through the Mindbody App. Any purchase entitles the holder of the purchase attendance at classes offered by So Fitness Limited. All purchases from So Fitness Limited are non-transferable between holders, and may not be sold, traded, gifted, shared, provided, or otherwise transferred to any person other than the purchaser. 

All purchases have a strict expiry date. If the number of classes for which the class pack entitles attendance has not been used by the holder before the expiry date, then those classes will expire, and no refund will be given for any unused classes. 

Cancellation Policy 

SO Fitness Limited has a 12-hour cancellation period for all bookings. If the customer fail to attend a booked session or cancel within 12-hour period of my booking, the customer acknowledge that he/she forfeit the full fee for the class session. No shows to a session will result in a $5 (group class) or $10 (privates) automatic charge to the customer's card on file. Our cancellation policy also extends to any waitlist bookings. 

Refund Policy

Class Schedules are subject to change or cancel without notice. We are not liable in any way to provide the customer with a refund, credit, transfer, or compensation of any kind for classes that are not held by the class schedule, including without limitation any classes that are changed or canceled. We reserve the right to change our studio’s opening hours and at any time, without notice to the customer. The customer will be notified of any permanent changes to our opening hours. 

Courses Refunds within 30-day refund period. Payment processing fee will be deducted from refund amount for all refunds for courses and workshops within the 30-day period.

updated as of February 2024